To receive the maximum reward, follow the instructions on your phone and purchase the qualifying product(s) at any Staples physical store location or Staples.com between September 1, 2020 and December 31, 2020. A program may allow you to participate in the promotional offer more than one (1) time.
Snap a picture of your receipt that clearly shows each of the following:
Using your SmartPhone, follow the instructions on the Upload Receipt page. Alternatively, use your computer to go to Upload Receipt, and scan and upload your receipt. Upon validation, you will receive an email with a link you can use to claim your reward. The final date to submit a qualifying receipt is January 31, 2021.
Click on the link and type in the required information to get your reward. The final date to redeem your reward is March 31, 2021. Once redeemed, your Reward does not have an expiration date or any dormancy or transaction fees.
Q: How do I know if I am eligible for promotion offer?
A: To be eligible for the rebate, you must complete the steps listed in the Promotional Details above.
Q: How do I submit my promotion offer request?
A: If you made your purchase at a Staples physical store location, simply complete the promotion offer process by taking a photo of your receipt and uploading it here. If you made your purchase at at Staples.com, simply upload the electronic receipt you received as a result of that purchase.
Q: Can I mail in my promotion offer request?
A: No. All promotion offer requests must be submitted online.
Q: How long does it take to process my promotion offer request?
A: Please allow up to 48 hours to review your receipt, process your rebate request, and to send you a link to claimm your reward.
Q: How many promotion offers may I submit?
A: The number of offers allowed under this promotion are set forth in the Promotional Details above.
Q: I returned/exchanged my offer purchase that I have already submitted online. What happens now?
A: Several things can happen depending on the scenario:
Q: I lost my sales receipt. Can I still receive the promotion offer?
A: No. A receipt is required to be eligible for the promotion offer.
Q: I forgot to submit a copy of my receipt and the promotion offer has expired. Can I send it in late and still receive the promotion offer?
A: If the submission date has passed for your promotion offer, unfortunately you will not qualify. Promotion offers are special because they aren't offered all the time - so always check the dates of your offer and apply promptly.
Q: How do I receive my Reward?
A: Upon verification that you have met the program requirements, you will receive an email with a link to claim your reward. Please note that for security reasons only, the link in the receipt approval message is only valid for sixty (60) days after receipt. Click on the link, provide the required information and click on "Continue" at the bottom of the form.
Your Reward will always be available in your Reward Account using the email and phone number you used when you qualified for the Reward.
Q: Can I give my Reward to a friend or family member?
A: No. You are the only person who can redeem your Reward and you cannot transfer your Reward to anyone else.
Q: Where can I use my Reward?
A: At Staples.com, StaplesAdvantge.com or at any Staples physical store location.
Q: How do I use my Reward?
A: Simply present your Reward when purchasing other Staples products. The value of the purchase price is deducted from your account balance as soon as you complete your purchase.
Q: What can I purchase with my Reward?
A: You can use your Reward to purchase any goods or services offered by Staples, whether at Staples.com, StaplesAdvantage.com or a Staples phsyical store location.
Q: Can I get cash from my Reward?
A: No. Your Reward has no cash access.
Q: What happens if I return merchandise from a purchase I made with my Reward?
A: If you return a purchase to a Staples location, Staples may credit your purchase to your Reward Account,. The return of the cash value of the merchanise returned may not appear in your Reward Account for a few days.
Q: If I don't have the entire purchase amount in my Reward Account, can I still make a purchase?
A: You may be able to use another form of payment with your virtual Staples Reward Card to complete your payment. If so, you will be will be asked to enter another payment type to complete the transaction and you will also be responsible for the balance of the payment that exceeds the current balance of your Reward Account.
Q: What if my total order, including tax, is MORE than the value of my Reward?
A: Your purchase can exceed the amount on your Reward, but you must provide another valid form of payment to complete your purchase transaction.
Q: What if my total order, including tax and shipping, is LESS than the value of my Reward?
A: If your purchase is less than the amount of your Reward, you may use the remaining balance to make another purchase.
Q: How is my Reward different than a plastic reward card?
A: Plastic cards are sent to recipients via mail. Your Reward has been delivered to you via email or the Internet and, generally, is available for use immediately after you redeem it.
Q: How is my Reward different from a credit or bank debit card?
A: Your Reward is not a credit card or prepaid card. Only amount of your Reward is available to you. Your Reward has no credit component and no credit check, bank account, or bank history check is required.
Q: Are any fees charged when I use my Reward?
A: No. There are no dues or fees associated with the use of your Reward.
Q: Does my Reward expire?
A: Your Reward will never expire..
Q: What happens if I spend all of the value of my Reward?
A: Once you have used your Reward, it cannot be used again.
Q: What if I don't keep my Reward Account secure?
A: You are responsible for all authorized uses of your Reward. Permitting another person to have access to your Reward or Reward Account, which includes failing to close the Internet browser on your computer of SmartPhone when Reward is visible is an authorized use of your Reward.
Q: How do I shop online using my Reward?
A: Shopping online is easy. Just follow these simple steps:
Q: What if I cannot use my Reward?
A: Please visit the Customer Care Center at any Staples physical store location.
Q: I'm having trouble redeeming my reward, what should I do?
A: If you have problems redeeming your reward, be sure you are using all of the personal information that you originally submitted when you were advised of your reward. If the problem persists, send an email to Customer Service that includes your email address and phone number and you will receive a response within 2-3 business days.
Q: I'm having trouble logging into my Reward account, how can I troubleshoot this?
A: Simply login using the same email address you used to claim your Reward.
Q: The site is appearing/acting strangely; what should I do?
A: Many sites display issues are resolved by clearing your browser's history (also called your browser's cache). Sometimes, old data is stored there that conflicts with new data, thus causing inconsistencies. We've worked hard to prevent these issues but it can happen. Under your browser's Tools menu (or Tools/Options sub-menu), there will be a specific option to clear your cache, after selecting this option, please close your browser down completely to restart it.
Q: What web browser do I need to use this site?
A: The site will perform best with Safari, Firefox or Chrome. We strongly discourage the use of Internet Explorer.
Q: After submitting my promotion offer online, I received a message indicating my submission was invalid due to: Purchase Not Within Promotional Offer Timeframe
A: The rules for this promotional offer require that the product purchase occur within the dates set forth in the Promotional Details above in order to receive the rebate. Please refer to the promotional offer rules for the specific information required in order to be eligible for this promotional offer.
Q: After submitting my promotion offer online, I received a message indicating my submission was invalid due to: Number of Promotional Entries Exceeds Promotion Rules
A: We are unable to honor your request because you have exceeded the amount of one (1) promotional offer entry(ies) allowed per person, email or household. Please refer to the Promotional Details set forth above for the specific information required in order to be eligible for this promotional offer.
Q: After submitting my promotion offer online, I received a message indicating my submission was invalid due to: Receipt Doesn't Contain Qualified Amount of Products
A: The rules for this promotion offer require a purchase of the product(s) described in the Promotional Details set forth above.
Q: After submitting my promotion offer online, I received a message indicating my submission was invalid due to: Receipt Not Submitted within Promotion Offer Timeframe
A: The rules for this promotion offer require the receipt be submitted within specific timeframes. Please refer to the Promotional Details set forth above for the specific information regarding the eligibility requirements for this promotion offer.
Q: After submitting my promotion offer online, I received a message indicating my submission was invalid due to: Duplicate Receipt Submission
A: We are unable to honor your request because you have submitted a duplicate receipt. Please refer to the Promotional Details set forth above for the specific information regarding the eligibility requirements for this promotion offer.
Q: After submitting my promotion offer online, I received a message indicating my submission was invalid due to: Illegible Receipt
A: We are unable to honor your request because we couldn't read the receipt. Please resubmit your offer with a legible receipt copy.
Q: After submitting my promotion offer online, I received a message indicating my submission was invalid due to: Receipt Doesn't Contain Transaction Date
A: We are unable to honor your request because the receipt submitted does not contain a date. Please resubmit your offer and ensure the receipt for your purchase contains a date.
Q: After submitting my promotion offer online, I received a message indicating my submission was invalid due to: Receipt Doesn't Contain Retailer Name and Address
A: We are unable to honor your request because we cannot determine what retail location the item was purchased. Please resend a copy of your receipt with all the required receipt data for this promotional offer.
Q: After submitting my promotion offer online, I received a message indicating my submission was invalid due to: Receipt Doesn't Pertain to Promotion Offer.
A: We are unable to honor your request because the receipt submitted did not pertain to the product offer. Please resend a copy of your receipt after reviewing the Promotional Details set forth above, which provides specific information regarding the eligibility requirements for this promotion offer.
Q: After submitting my promotion offer online, I received a message indicating my submission was invalid due to: Receipt Doesn't Contain Total Purchase Amount
A: We are unable to honor your request because we cannot determine the total amount of the items purchased. Please resend a copy of your receipt with all the required receipt data for this promotion offer.
Q: After submitting my promotion offer online, I received a message indicating my submission was invalid due to: Address Not Recognized as Valid Postal Address by the United States Postal Service
A: Please verify your postal address is correct and resubmit within the required dates to be eligible for this promotion offer.
Q: What if I disagree with a transaction on my account?
A: Please contact Staples customer support by calling 888-609-6963 or visit your local Staples store.
Q: Who should I contact for questions or problems with my Reward?
A: Send an email to Please contact Staples customer support by calling 888-609-6963 or visiting your local Staples store.
Q: How can I contact Customer Service?
A: We'd love to hear from you. We've done our best to give you as much information as possible in these FAQs. If you do not see the answer to your question here, please contact us and we'll get back to you as quickly as we can. You can contact us by sending an email to to Customer Service that includes your email address and phone number and you will receive a response within 2-3 business days..
Effective Date: September 1, 2020
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